Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
See item details for return and exchange eligibility.
I gladly accept cancellations
Request a cancellation within: 1 hours of purchase
Privacy policy
This Privacy Policy describes how Riwaayat-e-Chikan collects, uses, and shares personal information when you place an order, contact us, or otherwise use our services through Etsy.
1. Personal Information We Collect
To fulfill your order, we collect certain personal information you provide to Etsy, including:
Your name
Email address
Postal address
Phone number (for delivery purposes only)
Payment details (processed securely by Etsy)
We may also collect additional information if you contact us directly, such as custom order details or personalization requests.
2. Why We Need Your Information
We rely on a number of legal bases to collect, use, and share your information, including:
To process, prepare, and ship your order
To communicate with you regarding your order or queries
To provide customer support
To comply with legal and tax obligations
To improve our services and customer experience
3. Information Sharing and Disclosure
We respect your privacy and share your personal information only when necessary, such as:
With Etsy, as required to provide our services
With shipping and logistics partners to deliver your order
When required by law or legal process
We do not sell, trade, or rent your personal information to third parties.
4. Data Retention
We retain your personal information only for as long as necessary to:
Fulfill your order
Comply with legal, tax, and accounting obligations
Typically, we keep order-related data for up to 7 years, as required by Indian tax laws.
5. Transfers of Personal Information Outside the EU
As we are based in India, your information may be stored and processed outside the EU. We ensure appropriate safeguards are in place to protect your data.
6. Your Rights
If you are a resident of the European Union, you have the right to:
Access your personal information
Request correction or deletion of your data
Object to processing of your data
Lodge a complaint with your local data protection authority
To exercise these rights, please contact us through Etsy messages.
7. How to Contact Us
For privacy-related concerns, you may contact us at:
Etsy Shop: Riwaayat-e-Chikan
Contact Method: Etsy Messages
This policy is compliant with Etsy requirements, GDPR basics, and international buyer expectations.
Frequently Asked Questions
Do you ship internationally?
YES! We proudly ship internationally, if you don't see your country at checkout then please message us. We ship directly from the heart of Lucknow. We keep our processing times as low as possible to ensure you receive your items quickly. Full tracking is provided for every order so you can follow your package's journey.
Will I have to pay customs duty or import taxes?
No. We treat our shop as a professional international business. We ship all orders using DDP (Delivered Duty Paid). We cover all taxes and tariffs of every country, specifically for our US customers and all international destinations. You will never be asked to pay more than the price listed on Etsy.
Sizing details
We want you to feel confident and beautiful in your heritage piece! To ensure a perfect fit, we use International (IN) letter sizing (S–5XL) on our listings, which corresponds directly to the Indian numerical size guide found in our product images.
Size Guide Tip: Our numerical sizes (e.g., 38, 40, 42) refer to the garment’s bust measurement in inches.
How to Measure: We recommend measuring your actual bust and adding 2 inches of "ease" for a comfortable, flowy fit. For example, if your bust measures 38 inches, we recommend selecting our Size 40 (Large).
Standard Dimensions: Most of our Kurtis feature a sophisticated 44-inch length with 19-inch sleeves, while our Palazzos are tailored to a comfortable 37–38 inch length.
Please refer to the
Custom and personalised orders
Yes! We offer custom sizing and personalized stitching (if mentioned in listing). Feel free to message us with your requirements.
Are all your items handmade?
Every piece is 100% hand-embroidered by master artisans in Lucknow, India. We preserve generations-old techniques like shadow work, murri, and phanda. Because our items are handmade, each piece has its own unique, authentic charm
Care instructions
Care Instructions for Heritage Quality:
Primary Recommendation: To preserve the intricate hand-stitched patterns and the premium "soft-touch" tactility of the fabric, we highly recommend Dry Clean Only
Gentle Hand Wash: If you must use water, please hand wash very gently in cold water using a mild detergent to protect the delicate Chikankari threadwork
Handle with Care: Do not scrub or wring the embroidered areas; instead, treat the garment with the care it deserves as a piece of handcrafted art
Drying: Always dry in the shade to prevent the vibrant colors from fading and to maintain the integrity of the artisanal craftsmanship
Wholesale availability
Yes! Contact us for Wholesale Price and availability
Do you accept returns or exchanges for international orders?
Buyer can return or exchange this item
Buyer must return item within 14 days of delivery
Buyer is responsible for return postage costs
Buyer is responsible for loss in value (as agreed upon with seller) if an item isn’t returned in original condition