Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Request a cancellation within: 1 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Privacy policy
This Privacy Policy describes how Riwaayat-e-Chikan collects, uses, and shares personal information when you place an order, contact us, or otherwise use our services through Etsy.
1. Personal Information We Collect
To fulfill your order, we collect certain personal information you provide to Etsy, including:
Your name
Email address
Postal address
Phone number (for delivery purposes only)
Payment details (processed securely by Etsy)
We may also collect additional information if you contact us directly, such as custom order details or personalization requests.
2. Why We Need Your Information
We rely on a number of legal bases to collect, use, and share your information, including:
To process, prepare, and ship your order
To communicate with you regarding your order or queries
To provide customer support
To comply with legal and tax obligations
To improve our services and customer experience
3. Information Sharing and Disclosure
We respect your privacy and share your personal information only when necessary, such as:
With Etsy, as required to provide our services
With shipping and logistics partners to deliver your order
When required by law or legal process
We do not sell, trade, or rent your personal information to third parties.
4. Data Retention
We retain your personal information only for as long as necessary to:
Fulfill your order
Comply with legal, tax, and accounting obligations
Typically, we keep order-related data for up to 7 years, as required by Indian tax laws.
5. Transfers of Personal Information Outside the EU
As we are based in India, your information may be stored and processed outside the EU. We ensure appropriate safeguards are in place to protect your data.
6. Your Rights
If you are a resident of the European Union, you have the right to:
Access your personal information
Request correction or deletion of your data
Object to processing of your data
Lodge a complaint with your local data protection authority
To exercise these rights, please contact us through Etsy messages.
7. How to Contact Us
For privacy-related concerns, you may contact us at:
Etsy Shop: Riwaayat-e-Chikan
Contact Method: Etsy Messages
This policy is compliant with Etsy requirements, GDPR basics, and international buyer expectations.
Frequently Asked Questions
Do you ship internationally?
Yes! We proudly ship worldwide. ✈️🌍 Delivery timelines may vary depending on your country and local customs processing.
Will I have to pay customs duty or import taxes?
✨ Shop Worry-Free (USA Customers)
We value your experience. That’s why all customs and import duties for US orders are handled by us — no surprises, no extra payments. Just beautiful handcrafted pieces delivered to your door.
Some countries may charge customs or VAT on imports. These charges are buyer’s responsibility as per local laws.
Sizing details
Our sizes are displayed in US size conversions for easy selection. Please check our size chart in product photos/descriptions before ordering.
Custom and personalised orders
Yes! We offer custom sizing and personalized stitching (if mentioned in listing). Feel free to message us with your requirements.
Are all your items handmade?
Yes — our garments are made with authentic Chikankari craftsmanship from Lucknow, India, showcasing heritage artisanship.
Care instructions
Our products are handcrafted with delicate Chikankari embroidery. To keep them beautiful for years:
Hand wash separately in cold water using mild detergent
Avoid bleach or harsh chemicals
Do not wring; gently squeeze excess water
Dry in shade to protect colors
Iron inside out on low–medium heat
If using washing machine → choose gentle cycle + put garment in laundry bag
Avoid tumble drying
Store folded in a cool, dry place
Caring gently ensures your artisanal embroidery remains elegant and long-lasting. 💛
Wholesale availability
Yes! Contact us for Wholesale Price and availability
Do you accept returns or exchanges for international orders?
Please check the size chart carefully before ordering. If you have any sizing or customization questions, feel free to message us before purchase.
As each piece is handmade and often made to order, returns are not accepted. However, if there is any issue with workmanship or damage during transit, please contact us we are happy to help.